Last updated: November 24, 2025
At PicJointer, we strive to make your subscription experience simple and smooth. This Refund Policy explains when and how refunds may be issued for our services.
As set out in the Terms of Service available on the app or website, all valid charges are non-refundable, except as expressly provided in those terms and in this Refund Policy.
Eligibility for Refunds
- All plan users are eligible for a refund, with the exception of Enterprise customers who purchased their subscription through an Order Form.
- Refund requests must be submitted within the applicable refund window specified below.
- Only the most recent charge is eligible for a refund, unless additional charges occur during the refund window. In such cases, those charges may also be refunded under the same refund request.
Refund Windows
- Weekly plans: Refund requests must be received within 20 days of the date on which the contested charge occurred.
- Monthly plans: Requests must be received within 20 days of the date on which the contested charge occurred.
- Yearly plans: Requests must be received within 60 days of the date on which the contested charge occurred.
Exclusions
Refunds will not be issued if:
- You downgrade your plan. Downgrades take effect at the end of your then-current subscription period, and no refund or credit is provided.
- Your request is submitted outside the applicable refund window specified above.
- You have purchased your subscription from the Apple App Store. In such cases, Apple is responsible for processing any refund requests, and you must direct such request to Apple.
How to Request a Refund
- Web subscriptions. To request a refund, please submit a ticket via email.
- Apple Store subscriptions. Refunds for subscriptions purchased through the Apple App Store must be requested directly from Apple. Please follow the steps outlined here.
Refunds will be credited exclusively to the original payment method used at the time of purchase. Refunds cannot be directed to alternative bank accounts, credit cards, or payment methods. It may take 5–10 business days for the refunded amount to be reflected in your account.
Effect of a Refund
Once a refund is processed, your subscription is downgraded to the Free Plan immediately.
Please note that downgrading your subscription plan may result in the loss of your content. You are solely responsible for backing up your content in a timely manner. We assume no responsibility for any content loss arising from your refund request.