We're sorry to hear that! What you're experiencing might be due to a permission issue. Don't hesitate to check the following:
If you use iOS, make sure that Dawn AI has access to your Photos. Go to the Settings app on your device, tap on Dawn AI, tap on Photos and allow photos access by tapping Add Photos Only.
If you use Android, make sure that Dawn AI has access to Files and media. Go to the Settings app on your device and look for the Dawn AI app permissions. Ensure the Allow access to media only is flagged.