If you are experiencing an export issue and the error message does not provide a solution, please try the following steps:
- Close the app from your background processes and launch it again. Here's Apple's guide on the topic.
- Update iOS and the app to the most recent version.
- Check that your device has enough available storage to complete the export. You can do so in Settings > General > iPhone Storage. Make sure you're not simply freeing up space on iCloud storage, as our app can't use that.
- Switch to a different internet connection. If you're using a WiFi network, try your mobile data connection, and vice versa. If you're using a VPN, turn it off and try again.
- Check for faulty files on your timeline. All pictures and videos shot with your phone will work fine. However, the app may not recognize files from an external source (e.g., made or downloaded from WhatsApp, or created on other photo/video-editors)
- Check that all assets in the project are saved to your phone's storage. Assets saved to Cloud sources such as Google Drive and Dropbox won't work with the app. If any of the project's assets are saved on the Cloud, try downloading them to your phone and re-adding them to your project.
If you still can't identify the faulty assets, please try removing every single one (such as pictures, videos, and audio files) in order. By repeating the process for each asset, you'll quickly learn which is causing the issue. Then you can exclude it from your project.
In case our suggestions didn’t resolve the issue, you are welcome to send us a screenshot or a screen recording that could show your experience, especially any warning signs and error messages that you may be receiving while trying to save the project.